What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Why were my forms disabled?

    Asked by freedomatlast on May 30, 2011 at 01:27 PM

    I just paid for premium membership on May 22, but my forms have been disabled. I certainly have not received more than 1000 submissions since May 22, so why have i been disabled? Should I just purchase another premium member ship to reactivate as I am certain that I will not now receive more than 1000 a month?

    Mike

    Jotform id:  freedomatlast

     

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    JotForm Support

    Answered by NeilVicente on May 30, 2011 at 06:00 PM

    Hi,

    I can confirm that you have indeed paid on May 22, however, your account went overlimit because it has reached more than 1000 submissions. Your account is supposed to refresh its counter on the 22nd of the next month. \

    Upon further checking, I see that you have made another payment for your account today for another Premium subscription on the same account. Please be advised that you cannot do it like this. A subscription pays for a whole month and not for the number of submissions, that is why paying another 9.95 wouldn't make your limits add up to 2000.

    To enjoy higher subscription limits, you would need to cancel your Premium subscription and upgrade to a Professional subscription.

    Let me know if you need assistance regarding that. Thank you.


    Neil