I'm not receiving the response from my form

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    MartzCreative
    Asked on October 19, 2013 at 02:44 PM

    The response appears in the submission box on my jotform account but it doesn't get deliverd to my email in box. 

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    khrisell
    Answered on October 19, 2013 at 04:47 PM

    Hello,

    As I have checked your email, it is not in our bounce list.

    However, it is highly recommended that you use noreply@jotform.com 

    As your sender email on your notification settings to avoid email not getting to your account.

    Kindly check this guide:
    http://www.jotform.com/help/208-How-to-setup-email-alerts-to-prevent-emails-not-being-received-issues

     
    Have you checked your spam folder?


    Because, there are instances that some emails with similar contents may get tagged as spam by email service providers. If it is not there kindly let us know.


    Thank you for raising your concern with regards to not receving email notification.