What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    I'm not receiving the response from my form

    Asked by MartzCreative on October 19, 2013 at 02:44 PM

    The response appears in the submission box on my jotform account but it doesn't get deliverd to my email in box. 

    Page URL:

  • Profile Image

    Answered by khrisell on October 19, 2013 at 04:47 PM


    As I have checked your email, it is not in our bounce list.

    However, it is highly recommended that you use noreply@jotform.com 

    As your sender email on your notification settings to avoid email not getting to your account.

    Kindly check this guide:

    Have you checked your spam folder?

    Because, there are instances that some emails with similar contents may get tagged as spam by email service providers. If it is not there kindly let us know.

    Thank you for raising your concern with regards to not receving email notification.