What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    My email is in a "bounce list"

    Asked by gametimeglitter on October 19, 2013 at 08:17 PM

    Hi.  I was testing my form because I have been getting error messages.  It says this

    ACTION REQUIRED: Your email address is in our BOUNCE LIST. Please contact JotForm Support and ask to be removed.Can you tell me how I would fix this.  Thanks so much, Kim
  • Profile Image

    Answered by jedcadorna on October 19, 2013 at 08:43 PM


    We apologize for the inconvenience. I have removed your email from our bounce list. Kindly check if the delivery of email goes through. 

    Result: kimberly@gametimeglitter.com is IN the bounce list
    Reason(s) : 5.3.0 - Other mail system problem 552-'5.2.0 YfbR1m02A53uAhB01fbRd9 IB212 m= sg rejected as spam'


    Let us know if you need further help.