What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    why cant i edit one of my forms?

    Asked by clcdesigns on May 30, 2011 at 04:52 PM

    why cant i edit one of my forms? its not letting me click on any of the tools, its strange because i can edit all my other forms...i have tried to clone it but still it doesnt work. It worked yesterday!why cant i edit one of my forms? its not letting me click on any of the tools, its strange because i can edit all my other forms...

    Page URL:
    http://form.jotform.com/form/11460253206

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    JotForm Support

    Answered by NeilVicente on May 30, 2011 at 05:04 PM

    Hi,

    It sounds really strange because I myself can access and edit that particular form on my end. This could be a browser issue. Can you please try another browser, such as Mozilla Firefox and Google Chrome?

    Let me know if problem still persists with other browsers. I'll await your response. Thank you.


    Neil

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    Answered by clcdesigns on May 30, 2011 at 05:08 PM

    Thanks, but i dont think its my browser as i have no problems editing my other forms?

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    JotForm Support

    Answered by NeilVicente on May 30, 2011 at 05:10 PM

    Hi,

    Please try using another browser then get back to us if it doesn't help. Thank you.


    Neil

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    Answered by clcdesigns on May 30, 2011 at 05:11 PM

    I am able to delete parts of the form and change prefrences...just cannot access the tools on this particular form...?

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    Answered by clcdesigns on May 30, 2011 at 05:17 PM

    Thanks for your help, it seems to work now having added google chrome :-)

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    JotForm Support

    Answered by NeilVicente on May 30, 2011 at 05:19 PM

    Glad to be of help. While we're at it, I do think you're using IE, a very buggy browser. If you still prefer to use IE, you may trying clearing the browser's cache and see if it helps.

    Click here to learn more about clearing the cache.