I want the people to receive a copy of their completed form

  • Durbin_Donna
    Asked on January 10, 2021 at 6:31 AM

    I want the people who complete the Personal Introduction form to receive a copy of their completed form. This is my 2nd request for help. I have changed the settings as instructed the first time in Advance, but the new submission is still not being sent to the person. I tested it with myself and did not get a completed form, just a blank form. Can you help please? Thank you, Donna

  • Welvin Support Team Lead
    Replied on January 10, 2021 at 11:12 AM

    Hello Donna,

    You are currently using a custom sender email by SMTP. Did you receive the notification or not at all? I've tried sending a test on your SMTP settings, and it says SMTP error. Please verify and correct that. Here's our guide to edit your SMTP settings:


    If that won't work, try changing your password for Gmail. I got the same issue yesterday, and I fixed it by changing my password.

    In the meantime, revert your sender to noreply@jotform.com. That should work.


  • Durbin_Donna
    Replied on January 11, 2021 at 3:55 PM
    I have tried to follow your directions and do not know how to set it up again. I’m not sure what changed. This worked before. I can’t figure out how to use noreply@jotform.com either.
    Please help. I have clients filling out the forms, but am not getting copies.
    Thank you,
    Speak English clearly with confidence to anyone, from anywhere, in all situations with a smile.
    Donna Durbin
    Clear English Coach
    Accent Reduction & Pronunciation
    C. 832-366-6918

  • Welvin Support Team Lead
    Replied on January 11, 2021 at 5:25 PM

    Hello Donna,

    I see you've already sorted this out. You are now using noreply@jotform.com as the sender email, and I see you have also deleted the custom sender email.

    You can add it back by following the guide below:


    If you like to use Gmail SMTP, please follow the steps from the below guide: