What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.
At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.
We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.
do you refer to the Narrative Web JotForm app? http://apps.jotform.com/app/narrative_web_form_builder
This app still in development so it is possible that is not working ok. I'll escalate this issue to our development team, as soon as we get news about its status we will let you know.