What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Cannot save when using Edit Form

    Asked by hfscyo on October 21, 2013 at 08:55 AM

    When I try to edit a form that has been submitted (to correct something), I cannot save it. How do you save the changes?

    The submit button I have at the bottom of the form is grayed out and there is no way to save.  I tried in both IE 11 and Chrome.

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    JotForm Support

    Answered by guilledutra on October 21, 2013 at 09:58 AM


    I can see what you are referring, I'm able to replicate this issue using a cloned version of your form too. 

    I'm going to escalate this issue to our second level support team. As soon as we get news about it we will let you know.


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    Answered by alp_deniz on October 22, 2013 at 04:54 AM

    The problem should be resolved by now. Please let us know if problem still exists.

    Thank you very much for reporting this issue

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    Answered by hfscyo on October 22, 2013 at 10:54 AM

    It is still not working correctly.

    Now it will allow me to click the submit button, but then it gives me an error about an incomplete value for a required field, but the field is specified.

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    Answered by alp_deniz on October 24, 2013 at 05:40 AM

    Your feedback is really appreciated, an important bug is cleaned off. 

    Thank you

    Kind regards