What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    What can I do to change the notification keeps sending me to the previous post and I do not want?

    Asked by Netcopiadoras on October 21, 2013 at 03:29 PM


    change notification mail, but I still get the notification to the 2 post, which I can do?


    I delete the form and changed nothing.


    Change the notification and no.

    Can you help me?

    Page URL:

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    Answered by EliezerN on October 21, 2013 at 04:48 PM

    Thanks for contacting us.

    If you changed the Recipient email of your form and at the time of testing it, it continues sending the notification to the email associated to the account, it could be that you are using the Test Email button:

    It will work with the email associated to the account only even if you change it. So, we would recommend you to test your form in  real time.

    But we would appreciate if you share with us the link of the form you are having troubles with so that we can forther investigate.

    I already clear your form caches from our side, that might help to resolve the issue.

    We'll wait for your reply.


  • Profile Image

    Answered by Netcopiadoras on October 28, 2013 at 01:10 PM

    Thank you very much, but to still have the same problem, yet still sending me mail that I want, I'm not using the test button.


    real-time use only.


    That I can do to fix it?

  • Profile Image
    JotForm Support

    Answered by guilledutra on October 28, 2013 at 01:37 PM


    could you provide us the link or the name of your form, and the email address which  you need the notifications  be sent, in order to make futther investigations.