Issues downloading PDF forms

  • Profile Image
    Kelsey_Hoff
    Asked on January 12, 2021 at 11:12 AM

    Hello,
    I am having issues downloading my PDF forms. I get to the point where my form is ready for download and when I click 'download', it responds, but then does not actually download anything. I have checked my download folder and other places and it not no where to be found. Any advice would be appreciated!

    Thanks,

    Kelsey

  • Profile Image
    FelipeSantana
    Answered on January 12, 2021 at 01:47 PM

    Hello Kelsey,

    Thank you for contacting Jotform Support, we do apologize for the inconvenience that you have experienced.

    If you are referring to downloading the PDF reports for your form submissions, then you can actually download them individually or altogether right from within the PDF Editor page or the Tables page.

    If you select to download each individually, it should start an automatic download for the file, however, if you select to download all, then a Zip folder will be sent to you via email containing all of the files.

    1610477188_5ffdee8428c6a_

    Please give both options a try and let us know if the issue persists.

  • Profile Image
    Kelsey_Hoff
    Answered on January 25, 2021 at 10:55 AM
    Hello,
    THe problem is still happening. Here is another video of what I am
    experiencing:
    chrome-extension://mmeijimgabbpbgpdklnllpncmdofkcpn/ng/app/app.html#/files/eae79c6e-dc9e-4bfa-yb0f-f1d871e00f13
    Thanks,
    Kelsey
    ...
  • Profile Image
    Katherine_W
    Answered on January 25, 2021 at 02:22 PM

    Hi Kelsey,

    Happy to help!

    I am unable to access the video via the link you sent: would you be able to send the video via a DropBox or Google Drive link instead?

    We look forward to your response.

  • Profile Image
    Kelsey_Hoff
    Answered on February 06, 2021 at 01:22 PM
    Hi Jotform,
    This comes up when I type in jotform.com and has been doing this for the
    past 2 days. What should I do?
    Thanks,
    Kelsey
    1612635750_601ede66df0ad_Screen Shot 202

    ...
  • Profile Image
    Basil_A
    Answered on February 06, 2021 at 03:17 PM

    Hi,

    I have moved your question to a different thread to avoid any confusion.

    Please follow up on the thread in the link below:

    https://www.jotform.com/answers/2879810

    Thank you.