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    To be honest, "Sender Email" and "From Email" are kind of confusing --

    Asked by antoniooi on October 21, 2013 at 05:34 PM

    To be honest, "Sender Email" and "From Email" are kind of confusing -- so which one will be the sender's email as the recipient seen???

    This is a re-post of a comment on Set The Sender Email Address With Mandrill Account

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    JotForm Support

    Answered by ardy0689 on October 21, 2013 at 05:46 PM

    We are sorry for the confusion

    "Sender Email" relates to either JotForm email or your own Custom Email address. It is exactly the "From Email Address" field when you receive it as an alert when there are new submissions. They are the same.

    On recipient's point of view it will be seen as "From Email"

    An example is this:

    Sender Name: John Doe

    Sender Email: john@gmail.com

    Reply-To Email: replytojohn@gmail.com

    Recipient Email: customer@gmail.com


    When the form is submitted and the emails are sent, since the Recipient is customer@gmail.com it is the one who will receive the message alert.

    When "Customer" opens his inbox he will see this:


    From: John Doe<john@gmail>

    Subject: New submission


    When the "Customer" wants to say something to John Doe and replies to him:




    Subject: Re: New submission


    If you need further assistance, please do not hesitate to ask. Thanks