What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Where is all my space going?

    Asked by mmov@mmonevoice.com on October 22, 2013 at 08:53 AM

    I have 10GB and somehow it's filling up. I have set my forms that have file uploads to keep them on my server, but it seems like they are taking up my jotform space. Could you take a look at this and help me out?

    My Forms JotForm uploads
  • Profile Image
    JotForm Support

    Answered by guilledutra on October 22, 2013 at 09:12 AM

    Hi,

    in order to clarify how file upload works, once the user submits files to your forms, files will be stored in your account, if you configured your forms to upload the files to your own server, this will not prevent your files from being stored at your JotForm account too ,in order to prevent possible upload failures if your server is not available.

    In order to free up some space, you will need to delete  form submissions containing attached files.

    In order to delete submissions please follow the next steps:

    From "MY FORMS" page:

    1. Select your form from the form list.

    2. Click on "Submissions" button.

    3. From the submission panel you have 2 options, delete one by one, or delete all submissions.

    Hope it helps

    please let us know if you need further assistance

    Thanks

  • Profile Image

    Answered by mmov@mmonevoice.com on October 22, 2013 at 09:19 AM
    Thanks for the quick response!
    Is there any way to delete all submissions that are 30 days and older? Or do I have to delete them one at a time?
    With Joy,
    Michael
    MMOV Studios
    MMOVStudios.com
    Studio@MMOVStudios.com
    (214) 810-4429
  • Profile Image
    JotForm Support

    Answered by guilledutra on October 22, 2013 at 09:58 AM

    Hi,

    in order to delete the submissions corresponding to a time frame please follow the next steps:

    From the submission page:

    1. Click on the "Submissions" settings.

    2. Select your time frame

    3. Click on "Delete Submissions in Time Range"

    Hope it helps

    please let us know if you need further assistance

    Thanks

  • Profile Image

    Answered by mmov@mmonevoice.com on October 22, 2013 at 07:24 PM
    YES!!! You're awesome! Thank you sooooo much for your quick response! This will make clean up so easy!
    With Joy,
    Michael
    MMOV Studios
    MMOVStudios.com
    Studio@MMOVStudios.com
    (214) 810-4429