What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    How do I get the reply emails from Jotform to come to me from the repliers email rather than jotform?

    Asked by volrgnceo on October 22, 2013 at 12:21 PM

    Emails com to me from jotform as noreply@jotform.com.  I want them to come to me from the actual sender's address as it is captured on teh jotform questions.  

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    Answered by jedcadorna on October 22, 2013 at 01:28 PM


    Thank you for contacting us. We have a detailed guided that you can follow on how to change your email notification to the actual sender. Please use this link http://www.jotform.com/help/238-How-to-Add-a-Custom-Sender-Address-to-an-Email-Alert


    For setting an Autoresponder you may take a look at this guide. http://www.jotform.com/help/26-Creating-a-Form-Autoresponder

    For other email tutorials you can use this link http://www.jotform.com/help/chapter-4-Form+Emails



    Feel free to post a ticket if you have questions.


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    Answered by volrgnceo on October 22, 2013 at 03:45 PM

    I tried the solution and it did not work.  When my team completes a jotform, I want the email from them to me to show their actual email address as the sender with me as the recipient.  Right now, the sender is noreply@jotform.com.  Using the solution above, I get my email as the sender and I am looking for theirs.  Their email is the first field they fill in on the form.  Is it possible to capture their email address as the sender? Thanks and great job on timely responses. 

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    JotForm Support

    Answered by Welvin on October 22, 2013 at 05:19 PM

    You can restore that ability to receive an email from your form directly from someone's email address filled into your Form Email field by setting up an SMTP through Mandrill. This guide: Set Email Field as the Notification Sender Email Address with Mandrill.

    Again, after setting up this to your form, you will have the ability to select "From Email Address: