Issues with Internet Explorer!!

  • Profile Image
    Asked on May 31, 2011 at 01:12 PM

    This has been going on about a month now - I have searched the forums here and have done everything suggested EXCEPT "iframes" I will not use iframes on my sites....... when you go to my form on Internet Explorer there is an error code that comes up if you click on the error icon on the left bottom side of IE - here is what it says:

    Webpage error details

    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Windows NT 5.1; Trident/4.0; SearchToolbar 1.1; .NET CLR 2.0.50727; .NET CLR 3.0.4506.2152; .NET CLR 3.5.30729; BRI/1; .NET CLR 1.1.4322; BRI/2)
    Timestamp: Tue, 31 May 2011 17:00:49 UTC

    Message: Invalid character
    Line: 1
    Char: 1
    Code: 0

    I LOVE JotForm and even recommend it to my clients because of it's ease of use. But this error or issue needs fixed. I have tried every "embed" code - none work in IE.

    Captcha does not load either. I've had my IE open for at least 10 minutes and it's not loading.

    It works fine in Firefox, Safari, and Chrome - just not IE, the most popular internet browser LoL


    You can say it works fine all you want - but it doesn't. I have IE8 and it's not working and not everyone has IE8 anyway.  It needs to be compatible with all versions of IE. I was considering updating my account to pro - actually I was a Pro Account user for awhile but had to downgrade for a little while due to financial reasons. I would love to upgrade again but I won't until this fixed. :(

    The form I am talking about is titled Questionaire (I have alot of forms in there in case you check). :)

    Thank you,

  • Profile Image
    Answered on June 01, 2011 at 04:31 AM

    Hello Sha,

    We apologize for your inconvenience.

    We would like to check out the problem you're experiencing so if possible, can you give us the webpage where you're IE8 browser is returning the errors results?

    So far I have checked the form using my IE8 browser and it's not showing up any errors so I'm assuming that it is happening because it's somehow having conflicts with some of your scripts inside your webpage.

    We'll wait for your response.