Field mapping to zendesk

  • Profile Image
    Travis
    Asked on May 31, 2011 at 01:26 PM

    greetings!

    I am interested in using your platform to design a contact submission form for my website, and I am wondering if there is a way to map fields to zendesk, our current customer service ticketing platform. Any help would be greatly appreciated.

    Thanks!

    Travis

  • Profile Image
    NeilVicente
    Answered on May 31, 2011 at 07:09 PM

    Hi Travis,

    Thank you for your interest with Jotform. Currently, we are not yet readily integrated with ZenDesk. If you know a thing or two about API, you can easily map fields submitted from Jotform to your zendesk account.

    These pages might help, particularly the 2nd one:

    http://www.zendesk.com/api

    http://www.zendesk.com/api/mail-api

     

    Mail API could be easier to implement, because Jotform has an Email Alert feature that sends email to a specified email address whenever a submission is made on a form and since Zendesk's Mail API can assign tickets from email messages received.

    To learn more about Email Alerts, please click here

    I'm not sure if I can give more specific information though, as there is no way for me to test this because I do not have a zendesk account to play with.

    Feel free to test around to find the best method to implement this to your advantage.


    Neil