What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Not receiving email notifications

    Asked by jefflaw on October 23, 2013 at 08:46 AM

    Hi, we are using two forms. We had been receiving notifications when a form is submitted, but this has stopped working. Can you help troubleshoot?

     

    The forms are accessible in two places from our website:

    http://www.pcusa.org/carousel/

    or

    http://www.presbyterianmission.org/carousel/

    Page URL:
    http://www.presbyterianmission.org/carousel/

    email email notifications not receiving email accessible two forms www stopped working
  • Profile Image
    JotForm Support

    Answered by guilledutra on October 23, 2013 at 09:15 AM

    Hi,

    after checking the provided links, I couldn't find any JotForm form embedded at the sites, I'm afraid  both forms correspond to your website comments forms.

    Could you check it?

    Thanks

  • Profile Image

    Answered by jefflaw on October 23, 2013 at 10:06 AM
  • Profile Image
    JotForm Support

    Answered by guilledutra on October 23, 2013 at 11:12 AM

    Hi, 

    After checking our email server logs, I can see that email was successfully delivered, could you check your SPAM folder?  In order to avoid your  form notifications being marked as spam, please configure your "Sender name" and "Sender E-mail" too.

    How to add a custom sender

    Setting up email notifications

    Server Logs:

    /var/log/jotform/smtpEMAIL.log:[22/Oct/2013:09:26:44 -0400] NoUserName SendMail to jefflaw@me.com from jeffrey.lawrence@pcusa.org Last-Form-ID : IP : 173.227.219.130 Form-ID: 32663376170152 /var/log/jotform/smtpEMAIL.log:[22/Oct/2013:16:23:27 -0400] NoUserName SendMail to teresa.mader@pcusa.org from jeffrey.lawrence@pcusa.org Last-Form-ID : IP : 216.24.38.131 Form-ID: 32674367612155 /var/log/jotform/smtpEMAIL.log:[23/Oct/2013:08:32:59 -0400] NoUserName SendMail to jeffrey.lawrence@pcusa.org from jeffrey.lawrence@pcusa.org Last-Form-ID : IP : 173.227.219.130 Form-ID: 32674367612155 /var/log/jotform/smtpEMAIL.log:[23/Oct/2013:08:37:07 -0400] NoUserName SendMail to jeffrey.lawrence@pcusa.org from jeffrey.lawrence@pcusa.org Last-Form-ID : IP : 173.227.219.130 Form-ID: 32674367612155 /var/log/jotform/smtpEMAIL.log:[23/Oct/2013:10:16:22 -0400] NoUserName SendMail to jomaris.dejesus@pcusa.org from jeffrey.lawrence@pcusa.org Last-Form-ID : IP : 173.227.219.130 Form-ID: 32663376170152 /var/log/jotform/smtpEMAIL.log:[23/Oct/2013:10:22:02 -0400] NoUserName SendMail to jomaris.dejesus@pcusa.org from jeffrey.lawrence@pcusa.org Last-Form-ID : IP : 173.227.219.130 Form-ID: 32663376170152

    If this issue persist, it is possible that your email service provider is blocking emails coming from JotForm servers, you can provide them with this IP address list in order to whitelist jotform email servers.

    Hope it helps

    please let us know if you need further assistance

    Thanks