Not receiving email notifications

  • Profile Image
    jefflaw
    Asked on October 23, 2013 at 08:46 AM

    Hi, we are using two forms. We had been receiving notifications when a form is submitted, but this has stopped working. Can you help troubleshoot?

     

    The forms are accessible in two places from our website:

    http://www.pcusa.org/carousel/

    or

    http://www.presbyterianmission.org/carousel/

  • Profile Image
    guilledutra
    Answered on October 23, 2013 at 09:15 AM

    Hi,

    after checking the provided links, I couldn't find any JotForm form embedded at the sites, I'm afraid  both forms correspond to your website comments forms.

    Could you check it?

    Thanks

  • Profile Image
    jefflaw
    Answered on October 23, 2013 at 10:06 AM
  • Profile Image
    guilledutra
    Answered on October 23, 2013 at 11:12 AM

    Hi, 

    After checking our email server logs, I can see that email was successfully delivered, could you check your SPAM folder?  In order to avoid your  form notifications being marked as spam, please configure your "Sender name" and "Sender E-mail" too.

    How to add a custom sender

    Setting up email notifications

    Server Logs:

    /var/log/jotform/smtpEMAIL.log:[22/Oct/2013:09:26:44 -0400] NoUserName SendMail to jefflaw@me.com from jeffrey.lawrence@pcusa.org Last-Form-ID : IP : 173.227.219.130 Form-ID: 32663376170152 /var/log/jotform/smtpEMAIL.log:[22/Oct/2013:16:23:27 -0400] NoUserName SendMail to teresa.mader@pcusa.org from jeffrey.lawrence@pcusa.org Last-Form-ID : IP : 216.24.38.131 Form-ID: 32674367612155 /var/log/jotform/smtpEMAIL.log:[23/Oct/2013:08:32:59 -0400] NoUserName SendMail to jeffrey.lawrence@pcusa.org from jeffrey.lawrence@pcusa.org Last-Form-ID : IP : 173.227.219.130 Form-ID: 32674367612155 /var/log/jotform/smtpEMAIL.log:[23/Oct/2013:08:37:07 -0400] NoUserName SendMail to jeffrey.lawrence@pcusa.org from jeffrey.lawrence@pcusa.org Last-Form-ID : IP : 173.227.219.130 Form-ID: 32674367612155 /var/log/jotform/smtpEMAIL.log:[23/Oct/2013:10:16:22 -0400] NoUserName SendMail to jomaris.dejesus@pcusa.org from jeffrey.lawrence@pcusa.org Last-Form-ID : IP : 173.227.219.130 Form-ID: 32663376170152 /var/log/jotform/smtpEMAIL.log:[23/Oct/2013:10:22:02 -0400] NoUserName SendMail to jomaris.dejesus@pcusa.org from jeffrey.lawrence@pcusa.org Last-Form-ID : IP : 173.227.219.130 Form-ID: 32663376170152

    If this issue persist, it is possible that your email service provider is blocking emails coming from JotForm servers, you can provide them with this IP address list in order to whitelist jotform email servers.

    Hope it helps

    please let us know if you need further assistance

    Thanks