Remove Recaptcha

  • Tarik
    Asked on January 20, 2021 at 8:18 AM

    Hi ,, the (I am not a robot) Recaptcha keeps popping up. How do I remove it?


  • Cecile JotForm Support
    Replied on January 20, 2021 at 9:21 AM

    Hello Tarik,

    Please note that we have an anti-spam measure in place. The captcha is only asked when we detect unusual traffic from the IP or if the system detects that the submissions are suspected to be coming from a bot, the reason why it asks for it to verify that the one making the submissions is indeed a human. 

    To assist you correctly, could you please answer the questions below?

    (1) Does the Recaptcha appear right after you click the Submit button?

    (2) Is the form embedded on a website?

    (3) I checked your account but it has no existing forms. Could you please share the URL of the form you are referring to?

    Looking forward to your response.

    Thank you.

  • Tarik
    Replied on January 20, 2021 at 9:33 AM
    1. Yes 2. No 3. https://form.jotform.com/210186598926064 
    The form is for counting in a small area
    Thank you.
    Sent from Yahoo Mail for iPhone
    ...
  • Nikola JotForm Support
    Replied on January 20, 2021 at 10:33 AM

    I'm unable to replicate the issue when I test the cloned form.

    The captcha can be shown after the form is submitted if multiple submissions are coming from the same IP address. However, the form, you provided has only 1 submission.

    I whitelisted your IP address and the IP address of the account on which the form is located. Please test the form again. If the issue persists, let us know and we will report it to our developers.