What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    is your website down????

    Asked by tristansmith on October 25, 2013 at 12:32 PM

    My lightbox form is poping up but form is not populating.

    Page URL:

  • Profile Image
    JotForm Support

    Answered by ashwin_d on October 25, 2013 at 01:23 PM

    Hello tristansmith,

    Upon checking your webpage, I found that <script> src is non secure but the "base:" has secure code.

    Please use the following lightbox code and see if that makes any difference:

    <script src="https://secure.jotform.com/static/feedback.js?3.1.319" type="text/javascript">

    new JotformFeedback({



    windowTitle:'24 Hr. Pre Approval',








    <a class="lightbox-32964987847983" style="cursor:pointer;color:blue;text-decoration:underline;">24 Hr. Pre Approval</a>

    In the above code I have changed it to have only SSL url and also removed the script source file from feedback2.js to feedback.js

    While I was testing your form, It seems you have now remove the page. I see "404: Page not found"  error.

    Do test the above code and get back to us if the issue persists.

    Thank you!

  • Profile Image

    Answered by tristansmith on October 25, 2013 at 01:34 PM
    Yes, I started over with a new page. I wish I would have waited

    Tristan Smith
    Cabrillo mortgage and Realty
    619-564-6986 direct
    619-202-7729 fax

  • Profile Image

    Answered by EliezerN on October 25, 2013 at 02:56 PM


    At any rate if you stil need our assistance regardig to this form, don't hesitate to contact us Or kindly open a new thread to make unrelated questions.