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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Mailchimp integration trouble

    Asked by jcarlier on October 26, 2013 at 05:44 PM

    Dear Support my trouble is now with mailchimp.

    I have :

    - created a dedicated API key in MC

    - add the key

    - it opens a screen with a dropdown list of all my MC lists (which means the API key is working fine)

    - when I choose a list, it stay locked looking for information probably about merge fields

    I have never been able to go further.

    Is it possibly related to locale and languages management ?

    Thanks for your help and kind regards

    Julien

    Form : http://form.jotformeu.com/form/32982922468365

    Page URL:
    http://form.jotformeu.com/form/32982922468365

    Screenshot
    dropdown list thanks jotformeu management
  • Profile Image
    JotForm Support

    Answered by EltonCris on October 26, 2013 at 07:14 PM

    Hi,

    I made a test just now and it seems to work just fine as expected. While we cannot reproduced the problem, would you mind clearing your browsers cache and cookies and try it again? You can also check it on other browser as this is most likely a browser issue.

    If the problem still persist after that, let us know so we can assist you further. Thanks!