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  • Profile Image

    no notification email?

    Asked by Wild_Elements on October 27, 2013 at 05:37 AM

    hi All

    I am wondering if someone could help me as I have received no notification email for the last 2 booking on one of our forms.

    I checked the account and the email and everything works fine.

    I received the notification from paypal for the payment having been received.

    I wonder as the parent should have received another notification with all the joining instructions and if i haven't received the notification of booking, will they have received their joining instructions? (they are in the submission screen)

    help would be great!

     

    the form is: http://www.jotform.com//?formID=31924235025952

     

    cheers, R

    Page URL:
    http://www.jotform.com//?formID=31924235025952

    email JotForm parent checked
  • Profile Image

    Answered by jedcadorna on October 27, 2013 at 05:53 AM

    @Wild_Elements,

    Thank you for contacting us. Upon checking your form notification I highly suggest that you fill the Sender Name section to avoid issue's receiving your email notification and if this does not work you can also try to setup Mandril here's how https://www.jotform.com/help/240-Set-Email-Field-as-the-Notification-Sender-Email-Address-with-Mandrill

    To edit your notification:

    1. Click on Setup & Embed | Email Alerts | Recipient-to and Recipient Settings then fill the Sender Name

     

    If this does not work, let us know so we can further investigate on the issue.

    Thanks,