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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Forms disappeared and I can't get them to work anymore on Wordpress

    Asked by sgaber on October 27, 2013 at 04:02 PM

    Hi :) I have been using JotForm on various websites for years. My current WordPress.org website had a form with no issues and then it suddenly disappeared. No matter what I tried it would not show up. I even installed different jotform plugins. I have researched this for a long time and am getting no answers.

    I finally was able to get it to work today with the "source" code but even that isn't totally right because the spacing between fields is off.

    It doesn't work with the WordPress button in the embed box and it doesn't work with "embed" or "iframe" either. It is like this on every computer and browser I've tried it on. So it's not the browser.

    I even tried the JotForm Embed plugin which shows the Jotform logo on the text editor and should launch a box to pic my form. When I click the logo nothing happens. It says "javascript;" in the lower left-hand corner of my screen when I do this but nothing opens.

    I feel like something is blocking it somewhere. And, again, it worked for many months with no problem.

    I took the original code off my contact page and am using a substandard non-jotform form. But I created a page for testing purposes. I can only show you the form that somewhat worked with the spacing that is off.

    I really hope you can help me because I love JotForm and don't want to have to use anything else!

    JotForm problem source different
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    JotForm Support

    Answered by EltonCris on October 27, 2013 at 04:44 PM

    Hi,

    Thanks for your very detailed explanation.

    To resolve this, may I request you to install JotForm Embed again and instead of browsing the form from the form picker, use its short code instead.

    Here's a guide:

    1. Install the Embed Form plugin again. If it's already installed, you can leave it there.

    2. Get your Form ID. It is the long string of numbers found at the end of your Form URL.

    3. Use short codes on your post/pges e.g[jotform id="FORMID"]. Just replace FORMID with your real Form ID. 

    Hope this helps. Thanks!

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    Answered by sgaber on October 27, 2013 at 08:29 PM

    Thank you for your answer :)

    I did what you said and it's weird because it sometimes shows up and sometimes doesn't. I'd used this short form before, too, with success in the past. But what's happening now is in Firefox when I first view the page it (the form) doesn't load. It gives me a warning in the browser bar saying Firefox has blocked content that isn't secure. If I disable protection it will load. And it won't load at all in Explorer.



    I feel like I'm so close! And this security warning was happening with I did it with the source version, too. So it's not just this short code. But the form is aligned propery with the short code.

  • Profile Image
    JotForm Support

    Answered by ardy0689 on October 28, 2013 at 10:02 AM

    Hi you may try to embed your form the normal way using Wordpress embed method but this time ticking the "Secure form" checkbox. This is the reason why your Firefox blocks the form as your whole website is using the "Https:". This automatically blocks all non-secured elements "http:".

    By embedding your form as a secured connection it will use the "https" too. Be advised that this will consume you your SSL submission instead of the normal submission.

     

    Please let us know if the issue persists. Thanks

  • Profile Image

    Answered by sgaber on October 28, 2013 at 10:36 AM

    It worked! It worked, it worked, it worked!!! That explained why it was there one day and not the next. Because the site didn't start out at secure...I changed it after I set it up.

    THANK YOU SO MUCH!!!

    I am eternally grateful!

    Can you explain what you mean by this: "Be advised that this will consume you your SSL submission instead of the normal submission."

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    JotForm Support

    Answered by EltonCris on October 28, 2013 at 11:47 AM

    @sgaber 

    That's great to hear!

    Regarding on your follow up question, since you're on a free account plan, your SSL submissions limit is 10 per month. This is different with your 100 regular submissions. When you use secure form (https), submissions will be counted as SSL so you have fewer limits than using non https form which submissions will be counted as regular. For more details about submissions limits, please checkout our Pricing page.

    Should you have any other question, please feel free to post it on a separate thread. Thanks!

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    Answered by sgaber on October 28, 2013 at 11:49 AM

    Oh! Ok. That makes sense. I'm glad I asked. I'll check out the pricing. Thank you again!!!!!