HELP... I have a registration form that is showing the incorrect payment fee

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    Asked on October 28, 2013 at 05:44 AM

    Hello, I have a registration form (Mt. Mitake Hiking and Sightseeing Cultural Excursion) that is showing the wrong payment fee. When I go into JotForm, it shows as the right amount (8400) but when I go to my Current Events page on my website ( and go to this excurstion, then the form shows the price as 17850.  I have this excurstion launching first thing tomorrow morning (japan time) and I don't know how to fix this.  eeek!  help.... Thank you..

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    Answered on October 28, 2013 at 08:29 AM

    Hello,  upon checking your form on that webpage, I noticed that you have added an "Option" that creates a separate pricing of 17850 as shown on the image below:


    In order to fix this, please go to your Payment Wizard then proceed to "Products" section and delete the "Product option" by clicking the "X" mark button indicated on the image above.

    If you need further help, please do not hesitate to ask for assistance. Thanks

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    Answered on October 28, 2013 at 10:55 AM


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