What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Logo on top of my forms are missing

    Asked by LVHPatEd on June 01, 2011 at 03:56 PM

    I have a logo on my forms (131 forms) that is not appearing anymore.. Can you help me get it back? This was an uploaded image that I included on the form.

    Page URL:
    http://www.jotform.com/LVHPatEd/10242048487

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    JotForm Support

    Answered by NeilVicente on June 01, 2011 at 04:05 PM

    Hi,

    This was a known server issue that affected the accessibility of our user's uploaded files. I have tried updating the files in your account but to no avail. As per our higher ups, the easiest solution to this is to re-upload the images on your forms.

    I am sorry for this inconvenience. Thank you for understanding.


    Neil

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    Answered by Tammy on June 01, 2011 at 04:12 PM

    There are 131 forms that I would have to reupload the file to. Is there any way to get around having to do this to all the forms?

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    JotForm Support

    Answered by NeilVicente on June 01, 2011 at 04:22 PM

    Hi Tammy,

    I will submit a ticket for your request. Our developers will see what they can do about your case.  I cannot promise anything though. We'll keep you posted on the status of this matter.

    Again, sorry for the inconvenience.


    Neil

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    JotForm Founder

    Answered by aytekin on June 02, 2011 at 07:52 AM

    Once you upload the same file with the same file name, it should be shown on all of the forms.