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JamesNelsonAsked on January 22, 2021 at 7:00 PM
How to I remove a page break without removing the information.
I thought it would make the customer experience better but, on a trial fill with numerous input errors, it took me to my last page. I would then have to find the back button without prompting before i could correct earlier pages.
Also why does the form go to the credit card processor before checking for errors and then correction and resubmit. It gives the illusion to the customer of paying twice. Many will never resubmit fearing they are being dbl billed -
Patrick_RReplied on January 23, 2021 at 4:25 AM
Hello! Please find answers to your queries below:
- How to I remove a page break without removing the information.
Following is how you can remove the page break. It will merge the two pages.
- Also why does the form go to the credit card processor before checking for errors and then correction and resubmit. It gives the illusion to the customer of paying twice. Many will never resubmit fearing they are being dbl billed
I'll reply to your query here: https://www.jotform.com/answers/2844864
Thank you!
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JamesNelsonReplied on January 23, 2021 at 2:43 PM
Thanks Remove Page button should be renamed remove Page Break, Just saying.
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Girish JotForm SupportReplied on January 23, 2021 at 9:24 PM
Thanks for that input.
I'll forward your feedback to our back end team to check if they can make this change. We will not be able to provide an ETA now, but once and if this update is done, we will inform you via this ticket.