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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    SSL Limit on my account- removed secure from the form

    Asked by opinionpublica on October 28, 2013 at 01:10 PM

    Hello, 

    I didn't realize I clicked on SSL for my form and reached my limit today. I expect a few more submissions before the end of the week and I like to know if my form will still be available. I removed the SSL option on the form and re-embedded (without secure sSL) it to the site where the form is. (http://absurdosimposio.com/convocatoria/)

    How do I know if my form will still be available for the next 6 days?

     

    Thank you in advance for your response, 

     

    Leslie M.

    Page URL:
    http://absurdosimposio.com/convocatoria/

    ssl limit my account Submissions next site hello
  • Profile Image

    Answered by EliezerN on October 28, 2013 at 01:38 PM

    Thanks for contacting us Leslie.

    If you already unchecked SSL box on the embed wizard and re-embeded your form to your webpage, your form will no longer receive SSL submissions.

    So in order to avoid your forms to be disabled I have reset your SSL submission counter to 8 so that you can receive your submissions with no problems. Your submission count will get completely reset the first day of the next month.

    Please notice that we can manually reset the submission counter for you only once, so make sure you have correctly setup your forms.

    Please let us know if you need further assistance with this or kindly open a new thread to make unrelated questions.

    Thanks for usig Jotform.