Not Receiving Email Notifications

  • Profile Image
    wnysre
    Asked on October 28, 2013 at 03:33 PM

    4 submissions were made and we're not getting  any please help we even changed the address to see if that would make a difference and nothing

  • Profile Image
    guilledutra
    Answered on October 28, 2013 at 04:54 PM

    Hi, 

    After checking our email server logs, I can see that email was successfully delivered, could you check your SPAM folder?  In order to avoid your  form notifications being marked as spam, please configure your "Sender name" and "Sender E-mail" too.

    How to add a custom sender

    Setting up email notifications

    /var/log/jotform/amazonSES.log:[28/Oct/2013:00:39:44 -0400] 32964715753160 AmazonSES Sent email to wnysre@aol.com - MessageID:00000141fd5c44fd-7aa2e9ed-1278-4b66-8d42-646313addd67-000000 - RequestId:f7c0a16c-3f8a-11e3-922f-1391fe09cf96 /var/log/jotform/amazonSES.log:[28/Oct/2013:04:13:38 -0400] 32964715753160 AmazonSES Sent email to wnysre@aol.com - MessageID:00000141fe20185a-ea5a4f9c-f53e-4307-ae5d-e7948c6d76aa-000000 - RequestId:d93065c4-3fa8-11e3-aa5f-234e9cdc71b6 /var/log/jotform/amazonSES.log:[28/Oct/2013:14:55:15 -0400] 32964715753160 AmazonSES Sent email to wnysre@aol.com - MessageID:00000142006b84a0-d3291dff-0727-452f-9083-99e3ef484703-000000 - RequestId:7b669794-4002-11e3-8a3f-27ce5b55eec2 /var/log/jotform/amazonSES.log:[28/Oct/2013:15:18:26 -0400] 32964715753160 AmazonSES Sent email to wnysre@aol.com - MessageID:000001420080bde0-c836a01b-3233-481b-9202-be09420c3a0f-000000 - RequestId:b86e57d4-4005-11e3-8f59-6df57f690667 /var/log/jotform/amazonSES.log:[28/Oct/2013:15:40:12 -0400] 32964715753160 AmazonSES Sent email to wnysre@aol.com - MessageID:000001420094a8df-ad40c820-78d6-429c-b714-477508dc5bf7-000000 - RequestId:c27bb5a1-4008-11e3-981f-2b5907fbf519

    Hope it helps

    Please let us know if you need further assistance

    Thanks

  • Profile Image
    wnysre
    Answered on October 28, 2013 at 05:01 PM
    Nothing in spam :(
    I mentioned that in the problem help request
  • Profile Image
    Cesar
    Answered on October 28, 2013 at 06:25 PM

    Hello,

    After verifying the logs, It looks as though all emails are being sent out to your email address: wnyres@aol.com

    I do see that the Sender Name is still empty, kindly select a field form the form for the Sender Name, as leaving this empty may result in having your emails rejected by your email service provider.

    https://cms.jotform.com/uploads/image_upload/image_upload/global/20042_sendernamewnysre.png

    If the issue persists after trying this step, do also try whitelisting the JotForm's Email Domains:

    ·jotform.com
    ·email.amazonses.com
    ·amazonses.com
    ·jotform.co
    ·secure.jotform.co
    ·s3.amazonaws.com  
    ·static-interlogyllc.netdna-ssl.com

    Also, make sure to perofrm submission tests on your form to verify if these changes have allowed you to receive the emails in your inbox properly.

    If th issue persists at this point kindly contact your email service provider to verify the reason as to why these emails are being rejected.

    In Addition, another workaround you could try is to set up Mandrill (Free Service to Deliver Emails) as the deliverer of JotForm email to your inbox. This way you can bypass the email rejection that you are experiencing with your inbox.

    The steps to setup Mandrill are here


    Do let us know if the issue persists. Thank you.

     

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