Form not submitting

  • Miracle1313
    Asked on January 23, 2021 at 2:36 PM

    Hello,


    A customer is saying that they cannot hit submit on the order form below. They hit 'complete order' and nothing happens. Please advise what may be the issue?


    https://form.jotform.com/210186910118247

    Thank you,
    Mira

  • VincentJay
    Replied on January 23, 2021 at 9:31 PM

    Hi,

    Is the form embedded on a website? If yes, please share the website link so we can check it. Also, is there any way we can know if there's an error message when submitting the form?

    Please make sure that the user selected/checked these fields before submitting.

    1611455306 600cdb4ab8a33 vsdg3321 Screenshot 10