Cannot sign in

  • Akif Izhar
    Asked on January 23, 2021 at 3:28 PM

    Hi,

    I signed up with Google (akif@lens-shapers.com) and started creating a form. Now I can no longer sign in. When I try to sign in using Google, it tried to login but nothing happens.

  • Jeanette JotForm Support
    Replied on January 23, 2021 at 9:39 PM

    The reason why our system suspended the account is that you built a form to request credit card sensitive information in plain text fields. Requesting these pieces of information will violate our terms of use. We recommend you to integrate the form with any of our available payment integrations, of course, you need to open a merchant account in the respective site..

    You can find them listed here:

    09 09 2017 1504955317 Screenshot 10


    You can even take advantage of a feature offered by some payment processors, called "Authorization Only". Here is a guide for more information.

    https://www.jotform.com/help/292-How-to-Enable-Payment-Authorization

    The account was unsuspended, but the fields that triggered the automatic suspension were deleted to avoid a new suspension


  • Izhar_Akif
    Replied on January 27, 2021 at 2:44 PM
    Hello,
    I see I understand.
    I have more issue if you can help me out. I didn't realize the limit of 5
    forms. I was playing around with random forms and saw that it used my
    limit. Is it possible to reset the forms limit, I have already deleted the
    ...
  • Kenneth JotForm Support
    Replied on January 27, 2021 at 4:58 PM

    Hi there,

    Upon checking the account it seems to be active:

    1611784656 6011e1d0a4c23 d1 Screenshot 10

    Can you please confirm if you still see the limit error message?

    Awaiting your response.

    Best.