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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    I am not getting email notifications for my online form- can you help?

    Asked by michellemblanche on October 28, 2013 at 04:18 PM

    Please call me




    They should be sent to my email address of



    But they are not coming through


    Please help,

    Thank you.


    Page URL:

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    Answered by EliezerN on October 28, 2013 at 05:48 PM

    Thanks for contacting us Michelle.

    First of all, let me inform you that we don't provide phone support currently, however, you can post all your questions about this issue here at this thread and will do our best to help you to resolve this issue.

    Now, regarding to your issue, I checked your form email settings and found that you have not chosen Email from the Reply-to Email option:

    So make sure to update that detail. 

    Also, checked your spam folder, it could be that the email notification has gotten there. Now, in order to resolve this issue we would suggest you to whitelist our domain names:

    (We use Amazon SES method for "noreply@jotform.com" sender.)

    ·        jotform.com

    ·        email.amazonses.com

    ·        amazonses.com

    ·        jotform.co

    ·        secure.jotform.co

    ·        s3.amazonaws.com  

    ·        static-interlogyllc.netdna-ssl.com

    If the issue still persists even after whitelisting our damain names, don't hesitate to contact us.