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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Change Plan

    Asked by mjusticiasalta on October 29, 2013 at 07:43 AM

    Hello, currently I have the economy plan and want to change to starter plan, I click on downgrade, then click on cancel suscription, but it appears as if I still have the previous plan.



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    Answered by gori-mathew on October 29, 2013 at 07:59 AM


    Thanks for contacting us, I have checked your account and can confirm that your subscription for the Economy plan has already been cancelled and your account is scheduled to be downgraded to the free plan on 2013-10-31

    Do let us know if you need further assistance.


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    Answered by mjusticiasalta on October 29, 2013 at 08:19 AM

    ok, thanks!