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  • Profile Image

    Why my email address is in yours BOUNCE LIST?

    Asked by rtrovao on October 29, 2013 at 07:46 AM

    I changed my email adresses and then this message popup:  "Your email address is in our BOUNCE LIST"

    Please help me!

    TKs.

    Page URL:
    http://www.tinystore.com.br/sua-tinystore.html

    email bounce list bounce style size message
  • Profile Image
    JotForm Support

    Answered by ashwin_d on October 29, 2013 at 07:58 AM

    Hello rtrovao,

    Your email address "contato@tinystore.com.br" is in our bounce list for following reasons:

    Result: 

    contato@tinystore.com.br is IN the bounce list  

    Reason(s) : 5.1.0 - Unknown address error 550-'No Such User Here'

    I have removed it from our bounce it and it should be working fine now. You need to take a closer look at the bounce reason and take corrective steps. Please verify if this email id is actually created in your email server.

    Thank you!