Why does the downloadable pdf of an online form not line up?

  • Kirsty_kirsty
    Asked on January 25, 2021 at 9:55 AM

    Hi. I created a form to be filled out online, when it’s filled out and submitted to me, the pdf attached looks horrible and doesn’t line up with the answers .

    Jotform Thread 2848209 Screenshot
  • Gustavo_H
    Replied on January 25, 2021 at 11:39 AM

    Hi, Kirsty_kirsty.


    This issue should be related to the mapping fields in your PDF. Can you please, share with us the link to your Smart PDF Form to check it further?


    We will wait for your reply.


    Thank You, ✨

  • Kirsty_kirsty
    Replied on February 1, 2021 at 2:52 PM

    Hi, please send below the pdf link as well as the jotform link itself.


    https://form.jotform.com/210175460497053


    https://theexceptionalway.org/wp-content/uploads/2021/01/Participant-Application.pdf

  • Girish JotForm Support
    Replied on February 1, 2021 at 8:30 PM

    Thanks for sharing the form links.

    The reason for this output is that there are lots of field areas that are not mapped and are clustered in on place on your original PDF:

    1612229331 6018aad3dda7a 0202 3 Screenshot 10

    You will need to drag and drop the green field areas to the required locations on your original PDF.

    Only then the output will show the texts at the correct location rather than scattered.

    Please try this and let us know if you face any difficulties.

  • Kirsty_kirsty
    Replied on February 2, 2021 at 9:03 AM

    Thank you! I will give this a try.

    I have another question though. One of our clients would like their own account with Jotform to view the submissions, we will still manage it but they want to see the submissions off jotform vs in emails.

    Do you offer any affiliate?

    Is there anything else you offer for them to view their account while we still manage it?

    Or is there an option for them to have a separate login into our account but only see their forms?


    Thank you for all your help!!

  • Zahra_S
    Replied on February 2, 2021 at 11:32 AM

    Hi Kristy,

    I have moved your second question to a separate thread. We will respond to you there soon: https://www.jotform.com/answers/2867893.