What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.
At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.
We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.
I've canceled the current Economy subscription, as for some reason, it will not allow to upgrade to Professional. Also, it looks like you created an extra subscription which I've refunded to you. You should see 2 refunds back to your CC 2995
So, please go ahead and log out, clear your browser's cache and cookies, and log back in. Then go to your Account Settings > Billing > choose Professional
***important, make sure you are logged into your JotForm account, and follow the picture steps in order to re-upgrade