What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    How to Upgrade from Economy to Professional

    Asked by jaures on October 29, 2013 at 12:32 PM

    hi all,


    im facing an issue about my account upgrading from economic plan to professionnal.


    how should me proceed?




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    Answered by jeanettebmz on October 29, 2013 at 01:21 PM

    I've canceled the current Economy subscription, as for some reason, it will not allow to upgrade to Professional. Also, it looks like you created an extra subscription which I've refunded to you. You should see 2 refunds back to your CC  2995 

    So, please go ahead and log out, clear your browser's cache and cookies, and log back in. Then go to your Account Settings > Billing > choose Professional


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    Answered by jeanettebmz on October 29, 2013 at 01:24 PM

    ***important, make sure you are logged into your JotForm account, and follow the picture steps in order to re-upgrade