How to Upgrade from Economy to Professional

  • Profile Image
    jaures
    Asked on October 29, 2013 at 12:32 PM

    hi all,

     

    im facing an issue about my account upgrading from economic plan to professionnal.

     

    how should me proceed?

     

     

    thanks

  • Profile Image
    jeanettebmz
    Answered on October 29, 2013 at 01:21 PM

    I've canceled the current Economy subscription, as for some reason, it will not allow to upgrade to Professional. Also, it looks like you created an extra subscription which I've refunded to you. You should see 2 refunds back to your CC  2995 

    So, please go ahead and log out, clear your browser's cache and cookies, and log back in. Then go to your Account Settings > Billing > choose Professional

     

  • Profile Image
    jeanettebmz
    Answered on October 29, 2013 at 01:24 PM

    ***important, make sure you are logged into your JotForm account, and follow the picture steps in order to re-upgrade