Form: Submit button stuck with "Please wait" message

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    WheatonCollegeForms
    Asked on January 25, 2021 at 05:50 PM

    One of our active forms is not submitting. When selecting SUBMIT, button changes to PLEASE WAIT and hangs. Thank You screen is not displayed and form is not receivedin Submissions table.


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    Lorenz_A
    Answered on January 25, 2021 at 09:38 PM

    Greetings,

    I cloned your form and I was able to replicate the issue. The submit button is stuck with the "Please wait" message.

    Let me forward this to our back-end team so they can further check the issue.

    We'll keep you posted via this ticket for any updates.

    Thank you.

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    WheatonCollegeForms
    Answered on January 28, 2021 at 02:40 PM

    Please provide an update on this issue. We are a higher ed institution and this is a a critical time for submittals.

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    Amin_N
    Answered on January 28, 2021 at 07:00 PM

    Hi again,

    We sincerely apologize for any inconvenience you may have encountered.

    Unfortunately, we still haven't heard back from our developers yet.

    Kindly note that I've successfully sent a follow-up message to them, hence, the issue has been prioritized.

    Your patience and understanding are most appreciated.

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    schedulingservices
    Answered on February 17, 2021 at 01:35 PM

    Good afternoon. This form is still down--could we get an update? It is critical to our hiring process. Thank you!

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    Alexander_G
    Answered on February 17, 2021 at 05:33 PM

    Hello,

    Thank you for your great patience.🙏


    I have tested your form more closely.

    It seems the bug is in the Upload widget.


    However, if the limit of the file is off - I am able to submit the form: + Set this field as Unrequired

    1613600627_602d977348b2d_

    I have switched it off for your form and Set this field as Unrequired - possibly it is a good temporary solution.

    1613601138_602d9972bf6a3_

    Please, check if the form can be submitted from your side.


    As another solution:

    You can Download form submissions as excelcsvpdf, then, you can remove the upload field and try to replace it.


    Note: - when you remove the field - all uploaded data will be lost. That's why you need to download it first to keep it safe.


    Hope it works for you as a temporary solution.


    Thanks,

    Alex

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    Event_Services
    Answered on February 18, 2021 at 09:21 AM

    This worked! Thank you, thank you!