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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    image of the form

    Asked by Disegno on October 29, 2013 at 05:18 PM


    I'm having problems with the image of the form. Suddenly not seen and the data are well placed.

    When I click with the right mouse button on the image that is broken I get this message:


    You do not have permission to access / images / logo-hsbc.png on this server.

    Additionally, a 404 Not Found error was encountered while trying to use an ErrorDocument to handle the request.

    What can be the probles.


    Thank you!

    Page URL:

  • Profile Image
    JotForm Support

    Answered by EltonCris on October 29, 2013 at 05:35 PM

    Hi there!

    Thanks for using Jotform!

    I am able to see the problem you mentioned however I am pretty sure this is an issue on your end. It must be the image that's not found on your server or the image is not set for public view that's why it is asking for a permission. Kindly please review that from your side. The best way to check that is to check the file is it really existing on that folder path.