Account Suspended: Please activate

  • mraia
    Asked on January 27, 2021 at 2:33 AM

    Hello there,


    we was trying to enter our account but it shows us : SUSPENDED

    Email: info@mraia.com.sa



  • Gaetan_B
    Replied on January 27, 2021 at 4:51 AM

    Hello,

    Thank you for reaching out.


    I will check the reason why your account is suspended with the dedicated team and will revert back to you shortly.


    Thank you for your patience.

  • roneet
    Replied on January 27, 2021 at 7:09 AM

    1611749161 60115729dda18 Screenshot 10

    It's been forwarded to our reviewer team. May we know for what purpose you are using this form.

    Your website where you have embedded this form?

    Looking forward to your response.

    Thanks.

  • mraia
    Replied on January 27, 2021 at 9:41 AM

    I use it for Customer Satisfaction reviews.

    as I call my customer and collect there openion about the service and add it to the form.


    "Your website where you have embedded this form"

    ^

    I don't get you mean?

  • roneet
    Replied on January 27, 2021 at 10:51 AM

    Hello Mraia,

    Your account is suspended by our team. You form was found to be abusing JotForm emails. We have forwarded your account to our Support team manager.

    We will inform you as soon as your form will be reviewed.

    Thanks.

  • Mraia
    Replied on January 27, 2021 at 3:10 PM

    how it’s abusing JotForm emails?


    Actually we don’t share the form to anyone. Fill the form by ourself. As we call the customer, ask them the questions on the form then we fill it.


    what is wrong?

  • Gustavo_H
    Replied on January 27, 2021 at 6:02 PM

    Hi, Mraia. 


    My apologies, but I don't have answers to your questions. Our manager will check your account and get back to you as soon as possible. In the meantime, we kindly ask for your patience.


    Thank you! ✨

  • mraia
    Replied on January 28, 2021 at 3:06 AM

    Hello, more than 24 hours, and still the account not working !!

    We have to use it, sorry but this such a service is not acceptable.

  • Kenneth JotForm Support
    Replied on January 28, 2021 at 7:11 AM

    Hi there,

    Apologies for the inconvenience, we have yet to receive an update regarding the matter.

    Perhaps it is still being reviewed, we will be coordinating on this so we can provide you with a resolution.

    Thank you for your patience.

    Best.


  • mraia
    Replied on January 28, 2021 at 7:32 AM

    please make it a high priority.


  • roneet
    Replied on January 28, 2021 at 9:01 AM

    Yes, sure.

    We will get back to you once we have an update on this.

    Thanks,

  • Mraia
    Replied on January 29, 2021 at 6:36 AM

    Hello there, this is the 3rd day and still not open !!

  • roneet
    Replied on January 29, 2021 at 7:39 AM

    Hello Mraia,

    We are sorry for the inconvenience this has caused.

    On reviewing your account we have activated your account. You should be able to login into your account.

    Please clear your browser cache and let us know how it goes.

    https://www.refreshyourcache.com/en/home/

    We are waiting forward to your response.

    Thanks,


  • roneet
    Replied on January 29, 2021 at 8:08 AM

    Also, let us know the IP address via which you are accessing your Jotform account. We will check the status of the IP address if it is still blocked.

    Please take a note of your IP address by checking this link:

    https://whatismyipaddress.com/

    We are looking forward to your response.

    Thanks.