Account Suspended: Please activate

  • Profile Image
    mraia
    Asked on January 27, 2021 at 02:33 AM

    Hello there,


    we was trying to enter our account but it shows us : SUSPENDED

    Email: info@mraia.com.sa



  • Profile Image
    Gaetan_B
    Answered on January 27, 2021 at 04:51 AM

    Hello,

    Thank you for reaching out.


    I will check the reason why your account is suspended with the dedicated team and will revert back to you shortly.


    Thank you for your patience.

  • Profile Image
    roneet
    Answered on January 27, 2021 at 07:09 AM

    1611749161_60115729dda18_

    It's been forwarded to our reviewer team. May we know for what purpose you are using this form.

    Your website where you have embedded this form?

    Looking forward to your response.

    Thanks.

  • Profile Image
    mraia 
    Answered on January 27, 2021 at 09:41 AM

    I use it for Customer Satisfaction reviews.

    as I call my customer and collect there openion about the service and add it to the form.


    "Your website where you have embedded this form"

    ^

    I don't get you mean?

  • Profile Image
    roneet
    Answered on January 27, 2021 at 10:51 AM

    Hello Mraia,

    Your account is suspended by our team. You form was found to be abusing JotForm emails. We have forwarded your account to our Support team manager.

    We will inform you as soon as your form will be reviewed.

    Thanks.

  • Profile Image
    Mraia 
    Answered on January 27, 2021 at 03:10 PM

    how it’s abusing JotForm emails?


    Actually we don’t share the form to anyone. Fill the form by ourself. As we call the customer, ask them the questions on the form then we fill it.


    what is wrong?

  • Profile Image
    Gustavo_H
    Answered on January 27, 2021 at 06:02 PM

    Hi, Mraia


    My apologies, but I don't have answers to your questions. Our manager will check your account and get back to you as soon as possible. In the meantime, we kindly ask for your patience.


    Thank you! ✨

  • Profile Image
    mraia 
    Answered on January 28, 2021 at 03:06 AM

    Hello, more than 24 hours, and still the account not working !!

    We have to use it, sorry but this such a service is not acceptable.

  • Profile Image
    Kenneth_C
    Answered on January 28, 2021 at 07:11 AM

    Hi there,

    Apologies for the inconvenience, we have yet to receive an update regarding the matter.

    Perhaps it is still being reviewed, we will be coordinating on this so we can provide you with a resolution.

    Thank you for your patience.

    Best.


  • Profile Image
    mraia 
    Answered on January 28, 2021 at 07:32 AM

    please make it a high priority.


  • Profile Image
    roneet
    Answered on January 28, 2021 at 09:01 AM

    Yes, sure.

    We will get back to you once we have an update on this.

    Thanks,

  • Profile Image
    Mraia 
    Answered on January 29, 2021 at 06:36 AM

    Hello there, this is the 3rd day and still not open !!

  • Profile Image
    roneet
    Answered on January 29, 2021 at 07:39 AM

    Hello Mraia,

    We are sorry for the inconvenience this has caused.

    On reviewing your account we have activated your account. You should be able to login into your account.

    Please clear your browser cache and let us know how it goes.

    https://www.refreshyourcache.com/en/home/

    We are waiting forward to your response.

    Thanks,


  • Profile Image
    roneet
    Answered on January 29, 2021 at 08:08 AM

    Also, let us know the IP address via which you are accessing your Jotform account. We will check the status of the IP address if it is still blocked.

    Please take a note of your IP address by checking this link:

    https://whatismyipaddress.com/

    We are looking forward to your response.

    Thanks.