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  • Profile Image

    Notifications are not working anymore

    Asked by RobinM on October 30, 2013 at 11:54 AM

    Hi there,

    There seems to be a (big) problem. Notifications are not beeing send since some time. Most of the notifications of my forms should go to sales@exportwagen.eu. But it seems they are not send. When i do test email what is send to different email adres (robin@exportwagen.eu) its beeing send.

    Hope this can be solved soon.

    Kind regards,

    Robin

    My Forms email problem different
  • Profile Image
    JotForm Support

    Answered by ardy0689 on October 30, 2013 at 12:08 PM

    Unfortunately the sales@exportwagen.eu is in our bounce list with this message:

    sales@exportwagen.eu is IN the bounce list 

    Reason(s) : 5.4.7 - Delivery expired (message too old) 'timeout'

     

    For some reason, our mail server keeps on sending them but could not send it. It could be that your email domain is having server problems that keeps us sending in a loop then it times out. Most email sending will time out after sending it for 30 seconds or so if it can not confirm that it was sent successfully or your email server does not reply on time.

    I have now removed this from our bounce list it should work as long as there are no problems from your email address. Please read this related articles to prevent email bounces:

    How to setup email alerts to prevent email bouncing related issues
    Whitelisting JotMails IP Addresses