Blank screen is shown when editing the email templates

  • Profile Image
    Chris_Richardson
    Asked on January 27, 2021 at 03:52 PM

    Hello, I am unable to edit our Autoresponder & Notification Email templates under Forms/Settings/Emails. When I click on the edit button it goes to an empty screen.

    Screenshot
  • Profile Image
    JohnRex
    Answered on January 28, 2021 at 12:08 AM

    I was able to replicate the issue on my end when I tried opening one of the email templates you have in the form:

    1611810441_601246891c94f_editemail.gif

    I am sending this now to our backend team for further investigation. We will notify you here as soon as we have an update.

    Apologies for this inconvenience.

  • Profile Image
    Chris_Richardson
    Answered on January 29, 2021 at 01:41 PM

    Hello, Thank you for your response. I am checking in to see if there has been any updates to this issue?

  • Profile Image
    JohnRex
    Answered on January 29, 2021 at 03:47 PM

    As checked, the escalated ticket is still being looked upon. I am sending a message to our backend and look for possible updates.

    Rest assured that as soon as it gets fixed, we shall notify you here.

  • Profile Image
    ahmethalac
    Answered on February 03, 2021 at 05:48 AM

    Hello @Chris_Richardson,

    You can edit your emails without an error now. If there is any problem, please let us know.

    Best