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  • Profile Image

    Cloned form sends data to Google Spreadsheet and Drive Folder of original form?

    Asked by mlenny on October 30, 2013 at 08:05 PM

    I cloned a form that I originally had integrated with both Google Spreadsheets and Google Drive which was working fine. Now I change the title of the new (cloned) form, remove integration and then re-add the integration but the new form still submits the data collected to the original Google Spreadsheet and Google Drive folders. 

    Is there any way to clone or copy a form, integrate in a new instance , and send data to a new spreadsheet and drive folder? 

    Form1: http://jotform.us/form/32687034014146

    New (cloned) Form: http://jotform.us/form/33025350317140

    Thanks.

    Page URL:
    http://jotform.us/form/33025350317140

    Cloned Form new form JotForm integrate integrated
  • Profile Image

    Answered by khrisell on October 30, 2013 at 09:01 PM

    Hello,

    Is your form already embedded to your website/page?

    Where are you trying the submission of your cloned form?

    In order to avoid this, when the form is already integrated to your website/page, and you have made several changes, we recommend to re-embed the form especially when you are using iFrame to embed it to your page.

    I have cleared your form caches, please clear your browser cache and cookies aswell and test an actual submission within your JotForm account. 

     

    If problem persists, please let us know and we'll be glad to investigate further.

    Thank you for raising your concern.

    We're here to help.

  • Profile Image

    Answered by mlenny on October 31, 2013 at 11:24 AM

    Hi,
    Thanks for the help, seems to be working for the latest submission
    In the future, can I clear my form caches myself if I encounter the same
    problem. 

  • Profile Image
    JotForm Support

    Answered by guilledutra on October 31, 2013 at 11:32 AM

    Hi,

    you can clear your form's cache by yourself,  for more information on how to do this please check this user guide

    http://www.jotform.com/help/229-How-to-Clear-your-Form-Cache

    Thanks

  • Profile Image

    Answered by mlenny on October 31, 2013 at 11:49 AM

    Its happening again! Whats going on here?

    This is the original form: http://jotform.us/form/32687034014146

    This is the clone of the original form: http://jotform.us/form/33025350317140

    I embed the cloned form here: http://jotform.us/form/32687034014146

    When people visit the embedded form and submit their info, it sends it to
    the original form instead of the cloned one. What's even weirder is that it
    successfully sent one submission to the correct google spreadsheet and
    drive integration, but then reverted back to sending the submissions to the
    original integration.

  • Profile Image

    Answered by mlenny on October 31, 2013 at 11:57 AM

    This is getting weirder by the minute.

    Now when I test sumbmit to the original form, it goes to the cloned form integration and when I test submit on the cloned form, it goes to the original (even though I disabled the original).

    What is going on here?

  • Profile Image
    JotForm Support

    Answered by ashwin_d on October 31, 2013 at 12:02 PM

    Hello Mike,

    I'm sorry for the trouble caused to you.

    While I test this issue in detail, it would be appreciated if you can please share both the google spreadsheet URL. Please change the access permission of google spreadsheet to public.

    Thank you!

  • Profile Image

    Answered by mlenny on October 31, 2013 at 12:14 PM

    Just so you know, I've copy and pasted a row or two from the original sheet to the cloned sheet.

    Here is the link to the spreadsheet integrated with the original form: https://docs.google.com/spreadsheet/ccc?key=0AvN8I4Rk5e0adG42dmgtY002cjNDMHczcHhxLTVXN3c

    here is the link to the spreadsheet integrated with the cloned form: https://docs.google.com/spreadsheet/ccc?key=0AvN8I4Rk5e0adGtBTkJmdllfTjJ3d3NDMldFa2xpUVE&usp=sharing

    I also have them integrated with google drive and it is depositing each new submission in the wrong drive folder.

  • Profile Image

    Answered by EliezerN on October 31, 2013 at 01:32 PM

    thanks for contacting us.

    I can see that you expressed in your first message the next statement "I change the title of the new (cloned) form, remove integration and then re-add the integration" Does it means that the cloned form already had an existing Google Spreadsheet/Drive integration before you create it? If that is the case, that is an issue. The new cloned form shouldn't bring an existing eintegratin already, you are the one that needs to build the integration.

    Now, in order to fix the issue please try following the next steps: 

    1. Remove the integrations (Google Drive and Spreadsheet) in both forms, original and cloned and save each form.

    2. Clear your forms caches following the guide my colleague Guilledutra has provided.

    3. Log out from your Jotform account.

    4. Then Clear your browser caches and cookies.

    5. Then, log back in and build the integrations on each form.

    If the issue still persists after doing my suggestion, don't hesitate to contact us.

    Thanks