What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.
At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.
We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.
Upon testing on my form, I am unable to replicate the issue.
May I have form you are currently working on right now so that I can test this on your actual form and create a clone.
You can also retrieve the submission data and uploaded images on your submissions page.
And once you click Submissions, you will be redirected to Submissions page where you can see the uploaded images.
Please test an actual submission again ang check if problem persists so that we could further investigate.