Can't access site

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    Asked on October 30, 2013 at 11:02 PM

    Is your site having issues?

    I've cleared cache and also ran scan on computer, deleted cookies, etc.

    I've tried 3 different up to date drivers.

    I've tried another computer


  • Profile Image
    Answered on October 31, 2013 at 12:16 AM


    I am unable to reproduce the issue you are having as I am able to goo through your account.

    May I know the error you are having?

    Also, please let us know the URL you are trying to access so that we could check.

    Thank you and we will wait for your response to assist you further.

  • Profile Image
    Answered on October 31, 2013 at 05:18 AM

    No error messages. The screens just act like they freeze up. The pages effected are: Home, My Forms, Form Templates, Support and Login.

    I can access Apps, Pricing and Most of the page links at the bottom of the screen.

    These pages seem like they are built different. like different programming


  • Profile Image
    Answered on October 31, 2013 at 08:27 AM


    may I know which web browser are you using while trying to access JotForm. Could you try by using google chrome web browser or Mozilla firefox in order to detect if it is a browser related issue.


  • Profile Image
    Answered on October 31, 2013 at 11:04 AM

    Good day!

    Your last response has been forwarded to our Support Email, but I have decided to send my reply here. 

    What is the current domain you've used for accessing Jotform Website? We recommend for your location. You should access every part of our website, including when you build your from to this domain.

    I have also whitelisted your IP Addresses. See if both of these solution would help. If not, please let us know to this thread.


  • Profile Image
    Answered on October 31, 2013 at 02:33 PM
    I found out what was happening. I work out of town. I connect to hotel
    wireless. Apparently, the hotel wireless is preventing your site from
    showing properly. So, using my phone hot spot, I am able to log in and edit.
    Thank you for your time.
  • Profile Image
    Answered on October 31, 2013 at 03:22 PM


    it is good to know that you found the reason why you couldn't access to our services, if you can contact the hotel IT support, you can provide them this domain list in order to give JotForm access to their network.

    United States -

    Canada -

    EU (European Union) -

    Asia -

    Africa -

    S. America -

    Other -

    Premium/Pro -