e-mail alerts tests are recived by wrong e-mail

  • Profile Image
    Dikson
    Asked on October 31, 2013 at 07:27 AM

    Hi.

    When I press "test e-mail" on "compose e-mail" page I recive the mail on the address I entered during registration on jotform not on the address I entered in "Recipient E-mail:" for this notofocation.


    What's wrong? Thank you!

  • Profile Image
    gori-mathew
    Answered on October 31, 2013 at 07:50 AM

    Hi,

    Thank you for contacting us.

    When making a Test submission the notification email is usually sent to the account email, that is the email ID by which you had registered the account to.

    Please go through this user guide to find out the email to which the form will be sending the submissions to, to make sure that the notifications are going through please make an actual submission.

    Finding out E-mail Address used for submission notifications

    Do let us know if you need further assistance.

    Thanks