What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    e-mail alerts tests are recived by wrong e-mail

    Asked by Dikson on October 31, 2013 at 07:27 AM


    When I press "test e-mail" on "compose e-mail" page I recive the mail on the address I entered during registration on jotform not on the address I entered in "Recipient E-mail:" for this notofocation.

    What's wrong? Thank you!

  • Profile Image

    Answered by gori-mathew on October 31, 2013 at 07:50 AM


    Thank you for contacting us.

    When making a Test submission the notification email is usually sent to the account email, that is the email ID by which you had registered the account to.

    Please go through this user guide to find out the email to which the form will be sending the submissions to, to make sure that the notifications are going through please make an actual submission.

    Finding out E-mail Address used for submission notifications

    Do let us know if you need further assistance.