Jotform Site id Down

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    Okwudili Okafor 
    Asked on January 29, 2021 at 04:37 AM

    Hi,

    It seems the Jotform site is down at the moment because all efforts to login to the portal since yesterday have been unsuccessful.


    Kindly assist.



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    Jovanne_A
    Answered on January 29, 2021 at 07:20 AM

    Hi, thank you for contacting Jotform support.

    As per checking, our servers are up and running correctly. . I suspect this is a location-specific problem. Could you please tell us where your location currently at?

    Also, could you please try using a different internet connection and check if the issue persists?

    We look forward to your response.

  • Profile Image
    flintstone
    Answered on February 03, 2021 at 02:22 PM
    Hi,
    Thank you for your response.
    My location is Nigeria and up till now, I can not still log in to my
    Jotform account as the Login button is not responding. All my colleagues
    are having the same problem.
    I have tried different browsers and network connections and the problem
    persists.
    Please assist urgently as I need to access my forms.
    Thank you.
    Regards,
    *Okwudili Okafor* | Team Lead, IT Support
    5th Floor, IGI House, 3 Gwani Street, Zone 4, Wuse, Abuja, Nigeria
    m: +234 808 6661 418 | t: +234909 452 9373 Ext: 230
    e: okwudili.okafor@layer3.com.ng | w: www.layer3.ng
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  • Profile Image
    Jovanne_A
    Answered on February 03, 2021 at 05:27 PM

    Hi,

    We apologize for the inconvenience. 

    Can you please share your IP address so that we can check https://www.whatismyip.com/?

    Your ISP(Internet service provider) might have restricted you to access to JotForm. Please try changing the domain of your form URL to one of the following:

    https://form.jotform.com/83312023439550

    http://cdn.jotfor.ms/83312023439550

    http://form.jotform.me/83312023439550

    https://www.jotform.com/83312023439550

    These are links to your form using different domains. 

    Please give it a try and let us know how it goes.

    We look forward to your response.