- surfcityAsked on October 31, 2013 at 02:27 PM
First of all, what in the world is wrong with this site today?? It keeps causing my browser to freeze, then it closes and erases everything I've typed to that point. It is wasting my time and frustrating me no end!
Secondly, the Comodo seal is an image only. When you click on the image link, the box opens up as a blank. Please reply with the correct URL that should be embedded with the seal image so that my clients will be taken to the security certification verification page when they click on the Comodo seal image.
Thirdly, I have 3 seals loaded onto the form which is shown below. I'm uploading a screen shot which shows the first 2, though the 3rd one is below where the screen shot shows, so it is not possible for me to show you all 3 on the same picture. Unfortunately, no matter how many times I save, close out, start again with JotForm today, the only seal which shows is the one at the top of the page. Neither of the other 2 in the form below it are populating.
Please advise regarding the URL for the security certificate validation address and fix the problem with the other 2 seals not showing up where I have placed them.
- KadeJMAnswered on October 31, 2013 at 04:02 PM
Hi Michelle, I'm Kade and I was handling your problem in the Chat earlier today until we lost connection. Either way though, I do apologize about that and we'll do whatever we can to try to get you squared away here.
I've done some more research on this problem and unfortunately for the current SSL Level we are using with Comodo's SSL Trust Logo (Security Seal/Certificate) it does not actually connect or use any advanced verification features to display this. So that is why it only shows an Image that is not clickable.
However, I can verify with you from my own personal experience with various Systems owned by them that it is very good. Comodo uses a a highly sophisticated Security Network known as " Barracuda " and it is actually very safe.
You can refer to the following link for more information: http://ssl.comodo.com/
Additionally, Your browser is actually designed to be extremely smart so that you can effectively test this things to make sure that you're not in a place of lowered false security. I'll show you what I mean.
If you go into this Test Form here https://secure.jotform.co/form/33035252506849 with the Comodo Seal you can click on the Lock on the Browser which is automatically displayed in modern browser to show this as proof so that you know you are visiting a site on a secured and encrypted connection. The lock is displayed in the upper-lefthand corner of the browser's url address bar. Now if you click on that lock it will bring up all the Security Details and from there you can view the Connection and Security Details. Often this will give you this information and a whole lot more as verified proof.
Lastly at the moment, I don't think or know of us having issues with our Site so you may have to clear your form cache along with your browser cache to refresh everything. You may have experienced some possible lag in your connection due to heavy server traffic which can happen during peak hours from about 8am until 6pm EST which is our busiest time on our website. The other thing that can affect this is your home network and connection speed depending on your location. You may additionally want to consider resetting your network which may help as well. Sometimes between the two these types of problems can happen though they often resolve themselves not too long after the fact without having to do so.
- KadeJMAnswered on October 31, 2013 at 04:11 PM
Something else I would also like to point out is that if you want at your preference you can also make the Image Linked so in theory you could just link it to the Comodo SSL Site if you wanted to allow users to be able to know more about Comodo's SSL Trust Logo then they could view this. Not sure if that would be something that you would like to do or not but it's something that you might want to consider as an alternative so that the Seal is linked.
Here's an Image to show you how to Add a Link to your Seal if you want:
- Michelle PateAnswered on October 31, 2013 at 05:32 PM
Hey Kade, if that link went to a site with info about the certificate, that might be okay. Unfortunately, it goes to the place on the site where you sign up to buy the certificate. I was hunting around for a place with certificate info, but it's not really possible, because they offer several different kinds.
It would be SO much better if JotForm simply provided the correct link to verify the security.
Alternatively, I will mention the lock on the browser bar and that they can click on that and choose View Certificate or whatever that was when going to my link.
Please ask JotForm to seriously consider getting the link that will properly direct clients to the security certificate verification.
- CesarAnswered on October 31, 2013 at 06:34 PM
Hello, thank you for your input.
I will go ahead and relay your request to our Development Team. Do have in mind that the we cannot promise this request will be implemented, nor can we provide an ETA on when it would be implemented as well. Nevertheless the Development Team will evaluate the feasibility of adding this feature to JotForm's Form Editor.
If the Development Team must provide any news or updates in regards to this request. They will let it be known through this thread.
- Michelle PateAnswered on October 31, 2013 at 07:36 PM
I have now waited for several hours and viewed the form (https://secure.jotformpro.com/form/30358768598978) in multiple browser types, but the certificate seal which is found in 3 places on the form as it is in my JotForm account is only found 1 time in the form that comes up at that URL.
How can that problem be resolved??
- CesarAnswered on October 31, 2013 at 07:59 PM
Upon further inverstigation I have found out that Comodo's PositiveSSL does not currently provide a way to verify a site's security seal. So this feature wouldn't be possible at this time.
Nevertheless, when the feature becomes available, we will surely have it added to our system, and we will send an update to our users at that time.
Also, if the form is embedded on a site, do try adding this image code to your website:
<img alt="" border="0"
Do let us know if you need further assistance. Thank you.
- Michelle PateAnswered on October 31, 2013 at 08:17 PM
Thanks, Cesar. My embeds are usually under a CLICK HERE phrase within an email. (I don't know how to add it to my website, and I usually communicate with people via email, so that has worked well for me in the past.)
What would be the result of adding that image code to a page on my website? It sure would be easier to speak by phone than to ask so many random questions every once in a while.
- CesarAnswered on October 31, 2013 at 10:22 PM
If the form were to be embedded to a webpage, then adding that image code to the webpage would allow you to display the Seal wherever you would add that code.
For example on a webpage I would be able to append the image 3 times, like so:
In regards to the original question, I have tested adding more than one seal on a test form, but only the first shows up. Basically only one seal is allowed on the form.
This is my test form, just like your form there are 3 seals embedded through the Form Editor, but only the first one appears: https://secure.jotformpro.com/form/33036781064957
Hope this helps, if you need further assistance, do let us know. Thank you.