What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    Form option not showing up on Excel reports

    Asked by Acadian on October 31, 2013 at 02:47 PM


    When pulling a report, the site location information is not showing up on the spreadsheet. Is there an option I have overlooked?

    Thanks so much.

    Page URL:

  • Profile Image

    Answered by EliezerN on October 31, 2013 at 04:01 PM

    Thanks for contacting us.

    I checked your report and I was able to see what you are talking about:

    However, the same happens with the submissions in the submssion page, there's no information for the Site Locations field:

    As you can see disabled the Auto hide empty fields and then the Site Location field appeared with no result, which means that the user didn't enter any information there even when the field is required.

    So, having that it mind, it seems that it is an issue related that your required fields are not working correctly. So, I went to test your embeded form in your webpage http://nationalemsacademy.com/spring-info-sessions

    And just as I thought, I was able to submit the form even without completing the required fields.

    So, it could be that your form script is getting in conflict with some of your webpage script. The best solution for that ckind of issues is to reembed your form using the iFrame code at this time. Please the next guideto know how to get the iframe code: Getting the form iframe code

    Please let us know if this works or let us know if you need further assistance.



  • Profile Image

    Answered by Acadian on October 31, 2013 at 04:26 PM

    Thank you!

    So, the data for the site locations can not be recovered, correct?

  • Profile Image

    Answered by Cesar on October 31, 2013 at 05:46 PM

    That's correct, the information would not be able to be recovered as the form was enetered without that information.

    Definitely embedding the form using the iFrame Method will help you avoid this issue.

    If you do need further support. Do let us know. Thank you.

  • Profile Image

    Answered by Acadian on October 31, 2013 at 05:59 PM

    Thanks so much!