What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Unable to login

    Asked by Andrew Howard on June 02, 2011 at 04:44 PM

    I signed up for a jotform account using my email address geotransit@gmail.com. when I attempt to access the form, I'm receiving a "wrong username/password" error, and when I attempt to use the "forgot password" option, it states that my email address is not listed.  The form I created is listed here: http://www.jotform.com/form/11235902353

    Also, I'm still receiving communication from people who submit the form. Please advise.

    Thank You,

    Andrew Howard

    Page URL:

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    JotForm Support

    Answered by NeilVicente on June 02, 2011 at 04:56 PM


    Sorry to say but you have not registered for an account yet. Your forms were created under 'Guest Accounts' which can only be accessed on the same computer using the same browser with the same cookies enabled.

    You would have to register for an account in order to maintain access from wherever you are. Also, you need to import the form in your guest account to your newly registered account. Note that only the form itself will be imported to your new account and not the submission entries.

    To import a form:

    1. Copy the URL of the form that needs to be cloned
    2. Log into your target account
    3. Click on "New Form"
    4. Click on "Import Form"
    5. Click on "From a Web Page" and paste the form URL
    6. Click Continue to clone your form

    Hopefully this solution works for you. Feel free to ask around the forum if you have other questions or concerns. Thank you.