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    Grid Reports Hang In A Loading Loop With Integration Of New Modal/ Lightbox Function

    Asked by markashton on November 01, 2013 at 05:55 AM

    This is related to the new modal functionality that enables images to fire up in lighbox on grid reports ... a great addition.

    Yesterday there was a loop problem observed when switching this setting on for existing grid reports with images.

    However .... 

    I think existing grid reports might be a bit twitchy if you turn the modal setting on to fire up images in lightbox ... but I haven't been able to reproduce the issue with new reports created.

    Could I request that Support try this function and see if there is a problem with new reports ...

    My small tests have shown no problem ... but as the functionality has just been integrated we should catch it early 

    Thanks mark

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    JotForm Support

    Answered by Welvin on November 01, 2013 at 07:15 AM

    Hi Mark,

    So far, no issue to my end. Works well without any problems. Here's an example Grid Report from my form: 

    AutoFit Enabled: http://www.jotform.com/grid/33043294180044

    AutoFit Disabled: http://www.jotform.com/grid/33043452528046


    Just in case you'll find any issues with this function, please let us know so we will let our developers know about it. Specially Kenneth who is assigned to this task.


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    Answered by markashton on January 17, 2014 at 02:04 PM

    No ... this crap keeps happening ...

    This perpetually loads for me: http://www.jotform.com/grid/33036484322045

    In Chrome ... In Firefox ... takes a client to tell me ...

    There is always something wrong with this service ... I'm absolutely fed up with you lot making me look a total amateur to my clients.

    Please fix ... 


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    JotForm Support

    Answered by Mike_T on January 17, 2014 at 02:54 PM

    Thank you for provided report link. I am forwarding this to our Development Team.

    In the meantime, you might consider recreating affected reports.

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    Answered by markashton on January 17, 2014 at 03:07 PM

    That would be fine Mike if I lived in a vacuum ... and time was not an issue.

    Your suggestion works ... but I can't show my client because all the custom domains on my reports have stopped working as per here: 


    This issue keeps happening anyway ... there's something fundamentally wrong with these f......... reports



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    JotForm Support

    Answered by Mike_T on January 17, 2014 at 03:13 PM

    We will make sure to fix this. I have created a ticked and emailed our developers in charge. As soon as we have any news we will let you know. Thank you Mark.

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    Answered by markashton on January 18, 2014 at 10:45 AM

    I just tested Welvin's demo report from above posted on the 1st November ...


    This just loops for me in all browsers constantly....

    So the basic reporting functiion of Jotform is broken still ?

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    JotForm Support

    Answered by kenneth on January 18, 2014 at 12:27 PM

    Hey mark, please try to recreate your reports. Let me know if that solved your problem.

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    Answered by markashton on January 18, 2014 at 12:56 PM

    Seems good Ken ... thnaks

    I'll test and let you know if I come across anything.

    thanks for fixing this ... I'd be a bit screwed if you hadn't ... got a couple of clients looking at them

    Regards mark