Still not upgraded after paying for Premium

  • Profile Image
    Sameed
    Asked on November 01, 2013 at 09:36 AM

    I upgraded to the premium package a couple of hours ago and was even billed for it but I still haven't been updated here. My account still shows a max of 100 entries. Please sort this out urgently. 

    Also I was billed twice for the upgrade even though I signed up for only a month of service.

  • Profile Image
    khrisell
    Answered on November 01, 2013 at 12:51 PM

    Hello,

    I have manually upgraded your account to premium.

    However, I am unable to see that you have been double charged.

    As I can see that you only have one active subscription.

    If you have been charged twice as you have seen on your billing details, can you send us the reference number or the subscription details that have been sent to your email.

    Thank you for raising your concern. We'll be glad to help you further if you need more assistance.