What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Still not upgraded after paying for Premium

    Asked by Sameed on November 01, 2013 at 09:36 AM

    I upgraded to the premium package a couple of hours ago and was even billed for it but I still haven't been updated here. My account still shows a max of 100 entries. Please sort this out urgently. 

    Also I was billed twice for the upgrade even though I signed up for only a month of service.

  • Profile Image

    Answered by khrisell on November 01, 2013 at 12:51 PM


    I have manually upgraded your account to premium.

    However, I am unable to see that you have been double charged.

    As I can see that you only have one active subscription.

    If you have been charged twice as you have seen on your billing details, can you send us the reference number or the subscription details that have been sent to your email.

    Thank you for raising your concern. We'll be glad to help you further if you need more assistance.