What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Is there a way to pre-empt changes/updates to the jot form IP addresses?

    Asked by cusswForms on November 01, 2013 at 10:37 AM

    We have a couple of jotforms on our site, unfortunately every so often we realize that the form submissions are no longer being received. We have added the IP addresses defined by JotForm to our email servers "white list", but then the situation pops up again. The assumption is that maybe as jotform is growing, so is the list of ips that need to be on the list. 

    We are wondering if there is a way to add a reference to a dynamically generated list of ips? Or receive an automatic notification when new ips are added to the service? Or .... any other cool ideas you guys might have to help us prevent this moving forward? 

    Page URL:
    https://www.newcenturybanknc.com/secondary/contact-us.html

    Submissions JotForm email site
  • Profile Image

    Answered by EliezerN on November 01, 2013 at 11:46 AM

    Thanks for contacting us.

    There has not been any changes on our IP addresses or domain names, the one that you find in the next article are the same always: Whitelisting JotMails IP Addresses

    So, you can refer to it to check our IPs list as if any change is performed, the guide will be updated.

    Now, the issue about not receiving your form notifications in your email could be related to the fact that your email settings are not correctly setup:

    To know how to setup your email settings correctly please check the next guides:

    How to setup email alerts to prevent email bouncing related issues

    - Setting up email notifications

    I hope this helps. Please let us know if the issue still persists.

    Thanks