Unable to Login

  • KASC
    Asked on February 1, 2021 at 8:24 AM

    Dear JotForm,

    Our form shows up as disabled and we are not able to sign into our account. Can you please let us know how to proceed?

    Sincerely,

    KASC

    Account: kasc@iscdc.org

    Jotform Thread 2863909 Screenshot
  • Jovanne JotForm Support
    Replied on February 1, 2021 at 9:59 AM

    Hi, thank you for contacting JotForm support.

    As per checking, your account got suspended by our phishing detector due to spam. Our phishing detector may sometimes suspend an account by mistake, so I have already forwarded your account to our reviewer's team for review. We will let you know as soon as we have more information.

    Thank you for your patience.

  • KASC
    Replied on February 1, 2021 at 10:07 AM

    Thank you Jovanne_A! We look forward to hearing updates.

  • Jovanne JotForm Support
    Replied on February 1, 2021 at 11:03 AM

    Hi,

    Thank you for your patience.

    As suspected, your account was mistakenly suspended by our phishing detector. We have now reinstated your account.

    Our apologies once again for the inconvenience.

    Let us know if you have further questions.

  • KASC
    Replied on February 1, 2021 at 11:08 AM

    Thank you Jovanne_A! We just checked the application link as well as our JotForm account - both are back up& running.

    With gratitude,

    KASC